Terms and Conditions

Cancellation, Return & Replacement Policy

 

 

 

Applicable to national and international orders

 

At Bossa, each piece is the result of skilled craftsmanship, technical precision, and a commitment to material excellence. As a studio and gallery that works primarily with made-to-order and collectible design, our service policies are designed to reflect the care and intention behind every work we present.

 

 

1. Made-to-order Pieces

All contemporary pieces produced by Bossa are made-to-order. Lead times vary depending on material complexity and fabrication process, typically ranging from 40 to 120  calendar days. Precise timelines are shared upon order confirmation.

 

 

2. Vintage Works

Vintage items acquired through Bossa may undergo restoration and conservation. These interventions are performed with respect to the original piece and its provenance. Delivery times may vary accordingly.

 

 

3. On Hold Items

In specific cases, ready-to-ship pieces may be placed on hold upon formal request for a maximum period of seven (7) calendar days. During this time, the item is reserved without immediate financial commitment. At the end of the hold period, purchase confirmation will be required or the piece will be released for availability. Failure to confirm within the timeframe will result in automatic cancellation of the reservation, with no guarantee of future availability.

 

 

4. Order Cancellations

  • Orders may not be canceled once production or restoration has begun.

  • Requests made within 48 hours of order confirmation may be reviewed, provided fabrication has not yet commenced.

  • Cancellations for ready-to-ship items are accepted prior to dispatch.

 

 

5. Transit-related Damages

  • In the event of damage during transit, Bossa will initiate a formal claim with the carrier’s insurer.

  • The client will be informed and offered the option of replacement or restoration, where applicable.

  • Replacements follow the same lead time as the original piece.

  • A response is required within 5 calendar days of delivery.

 

 

6. Refunds

  • Refunds are not issued automatically. They are contingent upon insurance confirmation and the client’s formal decision to decline a replacement.

  • Claims may take up to 30 calendar days to be reviewed by the carrier’s insurer.

  • In such cases, Bossa may offer:

    • A replacement of equivalent value

    • A full refund, upon verification of the insurance approval

 

 

7. Voluntary Returns

  • Made-to-order and restored works delivered in proper condition are not eligible for return.

  • Returns of ready-to-ship items may be accepted if:

    • The piece remains unused and in original condition

    • It is returned in its original packaging

    • The request is submitted within 7 calendar days of delivery

    • Shipping and insurance for return are the client’s responsibility

 

 

8. Shipping and Claims

  • All works are packaged professionally and shipped using specialized carriers.

  • Every shipment is fully insured.

  • Clients must notify Bossa of any irregularities within 48 hours of receipt.

 

 

9. Contact

For inquiries regarding logistics, restoration, or order status, please contact:

Emails:
support@bossafurniture.com
logistics@bossafurniture.com

Business hours:
Monday through Friday, 9am – 6pm (BRT)

 

 

This policy ensures that every collector and client receives the care, clarity, and professionalism that define Bossa’s practice.